It is important to us that you are satisfied, which is why we strive to be as precise, fast, and reliable as possible from order to delivery. In fact, during all phases of the purchasing process on www.vivaimiano.com, you are provided with all useful information, from product availability to delivery methods, to ensure that the service we offer is 100% comprehensive.
Availability
On each individual product detail page, you will always find information about whether the item is available and the estimated delivery date (which may vary depending on the chosen payment method).
📦 Secure and careful packaging
All our plants are prepared and packaged with the utmost care. We use specific materials for shipping live plants, designed to protect roots, stems, and foliage during transport. Each plant is carefully secured inside the package to ensure it arrives at its destination in perfect condition.
🚚 Shipping Policy – Vivai Miano
The health and quality of our plants are our priority. For this reason, we have adopted a shipping policy designed to ensure that each plant arrives at its destination in optimal condition.
Delivery times
What happens to your order right after you purchase from www.vivaimiano.com by Vivai Miano:
Product delivery times vary depending on the item ordered by the Customer.
The indicated delivery times are merely indicative and are in no way binding for Vivai Miano. Using express courier transport, delivery is expected within 1-5 business days from the time of order. In any case, the estimated delivery times are explicitly indicated in the technical sheet of each individual product. For products where the technical sheet indicates 24/48 hour delivery, the following indications apply:
A) Day 0 (order receipt)
The back office processes orders received by 1:00 PM; otherwise, they are processed the following day. The same applies to orders received on Saturday, Sunday, or a holiday: they will be processed on the first working day following the order date. The order is processed based on the chosen payment method, and in particular:
- if the chosen payment method is PAYPAL, the order is processed the same day;
- if the chosen payment method is BANK TRANSFER, the order will be processed once the credit is visible on Vivai Miano's bank account;
- if the chosen payment method is CREDIT CARD, the order will be processed after 24 hours.
The order is transmitted to our warehouses by 9:00 AM;
B) Day 1 (Express Courier)
The day after the order, the Courier collects the goods by 5:00 PM from our warehouses. The destination location and any notes included in the order will be provided to the courier electronically. Simultaneously with the product collection, an email will be sent to the customer containing the Shipping Number; this will allow the customer to track the delivery status and estimated times in real-time on the Courier's website.
C) Day 2 (goods delivery)
The product will be delivered to the address indicated at the time of order confirmation.
Delivery Methods
Standard Delivery:
Delivery usually takes 2-3 business days, depending on the location it could take up to 5 business days from the date of handover to the Courier.
In detail: We deliver within a maximum of 72 hours from when we hand over the goods to the courier. For all of Italy, including islands, the shipping cost is indicated at the time of order. Furthermore, the delivery time described above for the islands may vary due to unforeseeable elements: for example, adverse weather conditions, etc.
⏳ Why you might have to wait a few extra days
If you place an order mid-week or at the end of the week, we might wait until the following Monday to ship. We do this not to delay delivery, but to take care of your plant even before it arrives at your home.
Shipping costs
The cost of transport is determined by the Courier and depends on the weight and/or volume of the package(s) purchased by the customer. Delivery costs will be explicitly highlighted before placing the order. Some promotions may offer discounts equal to shipping costs for orders above a certain value determined by the offer itself.
📦 Shipping service
We use a standard shipping service, relying on selected express couriers.
The choice of courier may vary based on:
- Number and size of packages to be shipped
- Destination location
- Timelines and service optimization
We collaborate with reliable operators to ensure fast delivery times and safe transport of plants.
🌱 Our commitment to quality
Every shipment is prepared with the utmost care: plants are carefully selected, protectively packaged with specific material, and shipped only when we are certain they can withstand the journey in the best conditions.